MIN YE SOE
Experienced Senior Technical Consultant specializing in Dynamics 365, delivering successful projects to drive digital transformation and optimize business processes. Skilled in leading end-to-end implementations, customization, and integration to align with employer's objectives, enhancing operational efficiency and customer satisfaction.
Experience
Senior Technical Consultant
Delivered multiple Dynamics 365 projects successfully by leveraging expert technical knowledge in development and design. Led end-to-end implementations, customized solutions to meet specific business needs, and integrated advanced functionalities to enhance operational efficiency and customer satisfaction. Proactive approach and deep understanding of Dynamics 365 have consistently resulted in successful project outcomes and high client satisfaction.
CRM Consultant
Lead the design and development of Power Apps initiative projects for corporate manufacturing and retails companies. Play a key role by providing technical input into design briefs, bid submissions, and projects. Chart the creation and development of POC solutions for customers and partners interested in company services. Lead the design and development of an ITSM solution utilizing ServiceNow for higher learning institution. Oversee the maintenance and supporting of the corporate CRM system. Navigate the implementation of a Business Intelligent Solution for a corporate SMART Factory initiative using Power BI and Microsoft Azure services.
Senior Technical Consultant
Piloted the design and development of customer Alert & Notification Framework solution in a CRM system. Led the delivery of a tight timeline project and played a key role in contributing to the overall success of the project.
Technical Consultant
Directed the implementation of multiple xRM (extended CRM) projects for the public sector. Oversaw the creation and development of processes, the implementation of workflows, and embraced best practices. Orchestrated user training and created and developed transfer documentation. Dispensed mentoring, training, coaching, and guidance to other developers.
Technical Consultant
Drove the implementation of a number of different extended CRM projects for the public sector. Charted the design, development, testing, and documenting of modifications to the system. Oversaw the design and implementation of custom CRM plug-ins and workflows. Conducted custom installation and integration of MSCRM Outlook client. Served in a key capacity by participating as a member of and collaborating with others/offshore development teams.
Software Developer
Directed the development of new and supported existed Healthcare systems using Dynamics CRM. Conducted data migration from bespoke system to CRM system. Led the development of reports using SSRS.
Education
University of Waikato, New Zealand
National University of Singapore
Yangon University of Foreign Languages, Myanmar
Skills
- English
- Myanmar
Certifications, Awards & Badges
- Microsoft Certified: Power Apps + Dynamics 365 Developer Associate
- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
- Microsoft Certified Solutions Expert: Business Applications
- Microsoft Certified Solutions Associate: Dynamics 365
- Microsoft Specialist: Microsoft Dynamics CRM Application
- Microsoft Specialist: Microsoft Dynamics CRM 2013 Applications
- Microsoft Certified Technology Specialist: Microsoft Dynamics CRM 2011 Extending
- Microsoft Certified Technology Specialist: Microsoft Dynamics CRM 2011 Customization and Configuration
- ServiceNow Certified Implementation Specialist - Customer Service Management
- ServiceNow Certified System Administrator
- Service Excellence Staff Award, NEC Asia Pacific Pte Ltd - 1H FY2015
Interests
Apart from being a tech-savvy nerd, I find travelling around the globe most liberating and refreshing. I am also an enthusiast in building a custom Gaming PC and play computer games for fun.
Occasionally play futsal indoor/outdoor with friends and colleagues, and a novice in Muay Thai Boxing.